New: reordering

You probably know the feeling of finding out that you have forgotten to include a product after you have confirmed your online order. Ordering again often results in additional shipping costs. You consider sending an email or calling customer service, but ultimately don't do it. The result: you still don't have that one product.

At Polyestershoppen, the above situation is a thing of the past. Now you can place an additional order online yourself with your previously placed order.

Benefits of reordering

• Re-ordering is without additional shipping or handling charges.
• Products can be re-ordered without intervention by our customer service department.
• Additional added products come in the same shipping box or on the same pallet.

How do you reorder?

1. It is very simple: place the product you want to order in your shopping cart as if you were placing a normal order.
2. When entering your details, the mail address and your delivery address must be identical to the details of the previously placed order.
3. If still possible, the website now offers the option to add the products to your pending order.
4. Select this option and complete the order as you normally would.

Conditions for reordering

If you want to use the reorder option, it is important that your order meets certain conditions.

Order status

To add products to a previously placed order, the previously placed order must meet a number of conditions:

• The previously placed order must not have been shipped or processed yet.
• The previously placed order must have been paid in full.
• The shipping method of the previously placed order must not change due to the additional order. 

If it's no longer possible to place an additional order online, our customer service team can't change it either

If the reorder option is not shown when completing the order, it is unfortunately no longer possible to add the order to the previously placed order. The cause of this is one of the above options. In this case, unfortunately, customer service can no longer make changes to your previously placed order.

What if the reordered product is on backorder?

If not all products of the first placed order are in stock, this order is in backorder. It is then no problem to add products to your order. As soon as all products are in stock, the order is dispatched immediately. 

What if the current order is in backorder?

When not all products of the first placed order are in stock, this order is in backorder. It is then no problem to add products to your order. Once all products are in stock, the order will be shipped immediately.

Shipping costs

For placing an additional order (adding an order to a previously placed order), no additional shipping costs are charged.

Additional costs

No additional costs such as administration or labour costs will be charged for placing an additional order.

Payment method

Additional ordering is not possible if the payment methods chosen for the previously placed order are prepayment or post-payment.

Postponed delivery date

Have you chosen a delayed delivery date and do you want to add something to your order? That is also possible. Place the order as you always do, but do not choose a delivery date in the future again, as you have already done so for the first order. If you do, the option to add an extra order to the previously placed order will not be shown and you will place a new order with possible (new) shipping costs. Separate orders cannot be combined afterwards.

Questions?

Do you still have questions after reading this article? Please feel free to contact our specialists, we are more than happy to offer free, non-obligation advice!