You probably know that feeling just after you have shipped your online order and you forgot to include a product. Ordering it again often results in additional shipping costs. You consider sending an email or calling customer service, but ultimately don't do it. The result: you are still missing that one product.
At Polyestershoppen, the above situation is a thing of the past. Now you can place an additional order online yourself with your previously placed order.
To add products to a previously placed order, the previously placed order must meet some conditions:
If the Reorder option when placing the additional order online on the website is not shown when completing the order, unfortunately it is also no longer possible to add the order to the previously placed order. The cause of this is one of the above options. In this case, customer service can unfortunately also no longer make changes to your previously placed order.
When all products on your previously placed order are in stock, your order has a deadline to ship the same day provided it was placed on time through our website. If you reorder a product and have it added to your original order, but this product is not in stock at that time, your entire order will be held until all products are in stock. Whether a product is in stock or has a longer delivery time is indicated on our website. Both on the product page and in the shopping cart.
When not all products of the first placed order are in stock, this order is in backorder. It is then no problem to add products to your order. Once all products are in stock, the order will be shipped immediately.
There is no additional shipping charge for placing an additional order (adding an order to a previously placed order).
No additional costs such as administration fees or labor costs or the like will be charged for placing an additional order.
Do you still have questions after reading this article? Then feel free to contact our specialists, we are more than happy to offer free, non-obligation advice!
Do you have a specific question? Call one of our specialists for free advice +3185 0220090